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Privacy Policy

Last updated: 27th October 2026

Xnet Technology Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website https://xnettech.co.uk.

1. Information We Collect

We may collect and process the following information:

  • Information you provide directly: for example, when you fill in our contact form, request a quote, or subscribe to updates. This may include your name, email address, phone number, company name, and any other details you choose to provide.
  • Technical information: such as your IP address, browser type, operating system, referral source, pages viewed, and the dates/times you accessed the site.
  • Cookies and similar technologies: small text files stored on your device to help our site function and to improve your experience.

Enquiry forms: when you send an enquiry through xnettech.co.uk, we keep a copy of what you sent for 12 months so we can follow it up, then delete it automatically. Each form is checked for spam by Cloudflare Turnstile, which receives your IP address and technical information about your browser so it can tell people from automated spam. The Trustpilot box on our site is loaded from Trustpilot, which receives similar technical information when it loads. Both companies’ own privacy policies apply to that information.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries or support requests
  • Provide you with information, products, or services you request from us
  • Improve our website, services, and customer experience
  • Meet our legal and regulatory obligations
  • Send marketing communications (only if you have opted in)

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

  • Trusted service providers who help us operate our website and deliver our services (e.g. hosting providers, email services)
  • Professional advisers (e.g. accountants, legal advisers) when required
  • Regulators or law enforcement if required by law

Any third parties are required to keep your information secure and only use it for the purposes we specify.

4. Cookies

This policy covers xnettech.co.uk and our product sites, including getwastemanager.xnettech.co.uk.

Cookies are small files a website stores on your device. We use them sparingly and we do not use them to build a profile of you.

Cookies we set without asking

These are strictly necessary. The site cannot work properly without them, so no consent is required:

xnet_consent (xnettech.co.uk): remembers your cookie choices so we don’t ask again. Expires after six months.
xnet_consent (getwastemanager.xnettech.co.uk): the same job on that site. Expires after six months.

Cookies we only set if you agree

Nothing below is set until you choose to allow it. Decline and every part of our sites still works normally.

  • Analytics, Google Analytics (xnettech.co.uk): _ga and _ga_NLZQ1ML49G, expiring after two years. These tell us which pages people read and how they found us. We see totals, not individuals.
  • Advertising, Google Ads (getwastemanager.xnettech.co.uk): _gcl_au, and _gcl_aw if you arrived by clicking one of our adverts. These expire after 90 days. They tell us whether an advert led to an enquiry, so we know which adverts are worth paying for. We do not use them to show you adverts elsewhere, and we do not run remarketing.

Who else sees this

Analytics and advertising cookies are set by Google, which acts as our processor and may process the data outside the UK, including in the United States, under the UK’s approved transfer safeguards. Google’s own privacy policy is at policies.google.com/privacy.

Changing your mind

On xnettech.co.uk, use “Cookie settings” in the footer. On getwastemanager.xnettech.co.uk, use “Cookie settings” in the footer. You can change or withdraw consent at any time, and your browser settings can block cookies entirely.

One thing worth knowing

If you enquire through getwastemanager.xnettech.co.uk, we record which advert or link brought you to us. That happens on our own server as part of handling your enquiry and does not involve a cookie, so it works whether or not you accept cookies above. It forms part of the enquiry record described elsewhere in this policy.

5. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or to meet legal requirements.

6. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect or incomplete data
  • Request deletion of your data (in certain circumstances)
  • Object to our use of your data for marketing purposes
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details below.

7. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Xnet Technology Ltd
Email: Click here
Phone: Call us

If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last revised” date.

10. AssetTracker app and portal

AssetTracker (shown on the App Store and Google Play as “Xnet Asset Tracker”) is an equipment-tracking service that we provide to businesses. It is made up of the AssetTracker web portal and the AssetTracker mobile app for iPhone, iPad and Android. It is used by the staff of businesses that use the service, and their accounts are set up by their employer; nobody can sign up in the app. If you would like to use AssetTracker in your business, email us at hello@xnettech.co.uk.

The business that gives you your AssetTracker account (your employer) is the data controller for the information it holds in AssetTracker. Xnet Technology Ltd processes that information on its behalf, to provide and support the service.

What the app collects

  • Your account details: your name, email address and user ID, so you can sign in and so changes can be recorded against you.
  • Equipment records you add or change: machine details, moves between vans, sites and the store, and notes. Each change records who made it and when.
  • Photos: photos of equipment that you choose to take or pick from your library. They are uploaded to the portal and attached to the machine.
  • Customer and site details that you enter for your employer’s jobs, such as a site address or a contact name and phone number.
  • Your device’s name and type (for example “Mat’s iPhone (iOS)”), so you can see and sign out of your devices from the portal.

The camera is only used to scan barcode labels and to take equipment photos. The app does not use your location, contacts, microphone or advertising identifier. It contains no advertising, no analytics and no third-party tracking, and none of your data is sold or used for marketing.

How it is stored

Everything is sent over an encrypted (HTTPS) connection to the AssetTracker portal, which runs on servers operated by Xnet Technology Ltd. The portal sends account emails, such as password set-up links and sign-in codes, through our email delivery provider, SMTP2GO.

So the app works without signal, a copy of the equipment and location lists is kept on your phone, along with any changes waiting to be sent. Your sign-in is kept in the phone’s secure storage (the iOS Keychain or Android Keystore). If you turn on Face ID, Touch ID or fingerprint unlock, the check happens on your phone and the result never leaves it. When you sign out, the sign-in and the offline copy are removed from the phone.

How long it is kept

Equipment records, moves, notes and photos are your employer’s business records and are kept for as long as it needs them. Your account details are kept while your employer keeps your account open. When your account is closed, it can no longer sign in, but your name stays on the changes you made, so the equipment’s history remains accurate.

Deleting your data

To close your account or ask for your data to be deleted, ask your employer, or contact us using the details in section 8 and we will pass your request to them. Your account and sign-in details are deleted. Equipment records you created stay, because they belong to your employer, but your personal details can be removed from them where the law allows. Your rights in section 6 apply to AssetTracker too.

Privacy Policy for the Xnet Label Printer Application

The Xnet Label Printer desktop and service applications integrate with Google Sheets and Google Drive to read spreadsheet data chosen by the user and convert it into printable labels.

Data access and use

The application requests access only to:

  • Google Drive (drive.file): to allow you to select and open a spreadsheet file from your own Google Drive.
  • Google Sheets (spreadsheets.readonly): to read the contents of that spreadsheet for label generation.
  • Access is limited to the specific file(s) you select through the Google Picker interface.
  • The application does not modify, delete, or share any Drive files.
  • Spreadsheet content is processed locally on your computer to create printable labels; no data is transmitted to Xnet Technology servers or any third party.

Storage and retention

  • Temporary authentication tokens are stored securely on your device for sign-in persistence.
  • No user data or spreadsheet contents are stored or logged by Xnet Technology.

User control and revocation